Just like my Tina with her bone, I’ve got my hard earned experience processing between 125-250+ incidents at a time for standard and non-standard policies between 1999-2022 that no one can take away. Some months I’d have resolved 100+ files more than any of my peers by sticking to the provable facts and planning ahead.

Having processed several thousand incidents in a multitude of ways with all types of plaintiff attorney and insurance defense attorney styles. I started off by recalling how the most difficult situations were resolved then sought the path of least resistance toward resolution. Often I sat back and followed my opponents preferred path toward resolution, but also planned ahead based upon my prior handling experiences. My goal was to avoid trial but prepped ahead for it should the other side insist on taking things that far.

How did I get to be an insurance claims Litigation Specialist in the first place?

Like many of our mothers and grandmothers, I started at the bottom and worked my way up.

In 1999 I went to a job fair at Geico’s newly built office in Poway, CA because they were advertising jobs starting at $18.60 per hour. Having aced the computer tests, followed by an in person reading comprehension and phone skills test, I was selected for a job in their Direct Handling aka New Loss Reporting department.

Being skilled at customer service with an empathetic phone voice, ability to easily understand the different policies with coverages and their applications, I was promoted regularly. Each promotion came with new training for every company I worked for.