23 Years on the Inside.
Now Fighting Exclusively for the Plaintiff Side.

As a Sr. Field Bodily Injury adjuster, I continued processing complex cases, serious injuries, disputed liability, higher settlement values. I negotiated with attorneys of all experience levels daily, learning their strategies, their mistakes, and what made some consistently more effective than others. 

I was taught how to be a field adjuster, taking me out of the office and into real-world investigations. I:

• Learned how to take in person recorded statements and praised for my investigation skills
• Obtained in person recorded statements.
• Conducted witness canvassing investigations
• Assessed and documented accident scenes and property damage
• Conducted cold calls and visited numerous government agencies to obtain copies of various reports and certificate copies.
• Obtained vehicle damage photographs
• Mapped accident scenes
• In person representation for court appearances in San Diego County

As a field investigator, I expanded my knowledge about how carriers identify and investigate potential fraud, not just obvious cases, but the subtle patterns and inconsistencies that trigger heightened scrutiny. I saw firsthand how documentation quality could make or break a legitimate claim.

I was seeing the full picture of how carriers evaluate, investigate, and value claims.

I went from an in-house Sr. Field Adjuster to a Field Investigator for a TPA conducting investigations for carriers Nationwide and Canada. 

I was taught how to be a field adjuster, taking me into real-world investigations for multiple clients. I:

• Took field assignments for insurance carriers nationwide and in Canada
• Obtained in person recorded statements.
• Conducted witness canvassing investigations
• Assessed and documented accident scenes and property damage
• Conducted cold calls and visited numerous government agencies to obtain copies of various reports and certificate copies.
• Obtained vehicle damage photographs
• Mapped accident scenes
• In person representation for court appearances in San Diego County

As a field investigator, I expanded my knowledge about how additional carriers identify and investigate fraud, not just obvious cases, but the subtle patterns and inconsistencies that trigger heightened scrutiny. I saw firsthand how documentation quality could make or break a legitimate claim.

I was seeing the full picture of how carriers evaluate, investigate, and value claims.

My final role once again as a Litigation Specialist, again, gave me insight into the most contentious cases, those that were believed couldn’t be settled, those who no one else knew how to resolve, or the ones where the carrier wanted to send a message, and were heading to trial. As a litigation specialist, I:

• Worked directly with defense attorneys, coverage counsel, corporate counsel, and  sometimes cumis counsel at every level of experience on identifying and following case complexities.
• Helped train newly minted defense attorneys on insurance methods, procedures, and applicable coverages.
• Helped prepare files for assignment through trial and assisted with directing and summarizing discovery.
• Attended settlement conferences, mediations, and Small Claims Court hearings.
• Created packets for insureds to present at Small Claims Court hearings and helped them through the process.
• Understood and directed how carriers planned for litigation and was part of the decision making process.

All of the roles I held showed me the gaps between what carriers know, what’s not taught in law school, and what plaintiff attorneys typically understand about carrier evaluation and investigation methods.

I saw talented plaintiffs attorneys working twice as hard and leave money behind because they didn’t know what I knew.

 The movie “Office Space,”, released in 1999 the same year I started my insurance employment journey, my you know the red stapler represents something important: refusing to let bureaucracy strip away what matters.

In the film, Milton’s red stapler is the one thing he holds onto in a dehumanizing corporate environment. It represents dignity, individuality, and pushing back against systems that treat people as numbers.

That’s exactly what Red Stapler Project does.

Insurance carriers have sophisticated systems designed to evaluate claims efficiently but efficiency often comes at the cost of humanity. Algorithms don’t account for how an injury changed someone’s relationship with their child. Evaluation matrices don’t capture what it’s like to lose independence or live with chronic pain.

I named this business Red Stapler Project because:

• I refuse to let the system dehumanize people – Even while using the same evaluation methods carriers use, I never forget we’re talking about real people with real injuries.
• I hold onto what matters – Empathy, kindness, and dignity in every interaction.
• I push back against the machine – By teaching plaintiff attorneys how the system works, I help them challenge unfair evaluations and fight for better outcomes.

Making people smile is so much more invigorating than allowing negativity to continue. In an industry that can be frustrating and adversarial, a little levity goes a long way.  

Whether you’re working on a complex case that needs strategic positioning, you’re frustrated with inexplicably low settlement offers, or you want to train your team to negotiate more effectively, I can help.

The first step is simple: let’s talk.

In a free 30-minute consultation, we’ll:

• Discuss your specific needs or case situation
• Determine if my services are a good fit
• Outline what a potential engagement would look like
• Answer all your questions about the process

No pressure. No obligation. Just a conversation between professionals about how insider knowledge could benefit your practice.